Refund policy

At Vistaravastram, we want you to love what you wear. If for any reason you are not fully satisfied with your purchase, we accept returns and exchanges on eligible products. Customers can raise a return or exchange request within 7 days of receiving the order.

To be eligible, items must be unused, unwashed, and returned in their original packaging with all tags intact. Products that show signs of wear, damage, stains, or alterations will not be accepted. Please note that accessories, discounted items, or products marked as final sale are not eligible for return or refund.

Once your return is approved, you may choose between a replacement item or a refund. Refunds are processed back to the original mode of payment used at checkout. Shipping fees, if any, are non-refundable. Please allow 5–7 business days after we receive your returned product for the refund to reflect in your account.

For international orders, returns are accepted, but customers are responsible for return shipping costs and any customs or duties that may apply. Delivery delays caused by customs clearance are outside our control.

If you receive a defective or incorrect item, please contact us within 48 hours of delivery at @vistaravastram@gmail.com with your order details and photos of the issue, and we will arrange a replacement or refund at no extra cost.